FAQ

General Question

Why volunteer?

People volunteer for a wide variety of reasons, one of the most important being to help others. But it's also OK to want some personal benefit from a volunteering experience.

Every person is on a journey of finding themselves in their lives. Today you may be the person with the ability to help, but tomorrow you may be the beneficent of someone else's volunteer effort. Making a difference with your effort really makes everyone's live better.

What kind of projects does HandsOn Shanghai offer?

HandsOn Shanghai works with over 20 nonprofits. View our partners.  We currently offer volunteer opportunities under three main themes: Children's Health, Children's Education, and Elderly Care. Ranging from one-time projects to those requiring a more significant commitment, we provide several volunteer options to make volunteering accessible to everyone, regardless of how busy they are.

How can Corporate partner with HandsOn Shanghai?

We design programs that arrange volunteer activities for corporate by taking into consideration the interests and capacity of the firm itself, and build programs that engage employee volunteers over long term projects to benefit the partners. Click here for more information.

How do I become a Project Leader?



Registration Question

I've forgotten my username and password.

Just click here to get a username and password reminder. Enter your email address, and your username and password will be sent to you automatically.

Please note, if the email address you originally registered is no longer active, please send an email to volunteer @ handsonshanghai.org with your user id and email address and we will help you.

I'm on your mailing list, why don't I receive emails?

The spam filter on your email account may automatically route emails sent from HandsOn Shanghai to your junk or bulk mail folder or even delete them. Please configure your email account to allow you to receive messages from HandsOnShanghai.org

How do I update my contact information or password?

Log in, select 'My account' at the top of the page, choose the appropriate field, and make the necessary changes.  Be sure to click "Update All Information" to save your changes. 

Volunteer Account Questions

How do I sign up for projects?

Once you have registered as our volunteer, visit our calender page to search for a project that interests you, find an event that fits your time and interests, and then select “sign up” for the event.



Who should I contact if I have questions about a project?

Each project page shows a contact number and email address for project managers.

Can I bring other people to a project with me?

Because our partners ask for us to limit the numbers of volunteers, and to only allow for registered volunteers to attend, we ask that you ask your friends and family to register in our system and RSVP for the events under their own account.

If no openings exist, then please ask them to register for the next time.

How do I cancel myself from a project I can no longer attend?

It's OK, we won't hold it against you. By dropping out in our system as soon as you know, you'll leave space for another volunteer to step in.

Go to the event that you wish to cancel, click “Your Signup Information”, and then select “cancel signup”.  If unable to cancel, please send an email to volunteer @ handsonshanghai.org with your name, your ID, and the event you wish to remove yourself from.